In tough economic times when the market is struggling, the financial burden results in more accounts being transferred to commercial collection agencies to recover monies owed. Commercial collections more often deal with larger balances than personal debt collections and thus commercial companies owing have more at stake in regards to their credit standing for future business if they fail to meet their responsibilities. And though restrictions aren’t as tight for commercial collectors, it is important to remain professional at all times.

In principle, commercial debtors should appear as they do in their day to day business operations, with the courtesy and professionalism that earns them clients and retains new ones, but they can be more demeaning in regards to company finances than their personal collection counterparts.

One advantage of operating a commercial collection agency over a personal agency is that many businesses delay collection accounts due to their priority level –day to day operations that produce revenue for the company is first and foremost-, and not due to a lack of the ability to pay it off. By advising the accounts payable representative of the importance of maintaining an impeccable credit rating for the company, the faster the commercial collector can convince the accounts payable representative to address and resolve the issue. Maintaining a pristine credit rating, the company can better assure that potential clients will be more confident in doing business with them.

Commercial collectors have a responsibility to act professional, but firm in their demand for repayment on a delinquent account. Experience in collections teaches one to assume that any contact with the debtor will be the only contact. Resolving accounts in arrears on the initial contact, on as many accounts as possible, is the primary goal of any collector. While client collectors get paid a salary no matter how much debt is recovered, the third party commercial collection agencies are often only paid when they collect.

In commercial collections, the client that refers an account to a third party agency has no intention of losing existing business and sometimes one collection notice is enough to urge the debtor to resolving the account. Unfortunately, not all commercial companies are so quick to pay off accounts. Some company policies dictate that they hold onto their payables until strict demands are made directly from commercial collectors or from correspondence.


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