In the current turbulent, tight credit economy, more and more businesses are finding it necessary to hire a collections agency to manage the collection of delinquent A/R accounts and other business debts.   Business owners want to find a way to accelerate debt collections while maintaining as many valuable customer relationships as p possible, and preventing any reputational damage that might incur from an overtly aggressive collections policy.  Stories of encounters with overzealous collections agents - sometimes seen as rogue bounty hunters - are common enough, as are the related stories of the efforts of debtors fighting back against collectors, sometimes using the internet to counterpunch by airing grievances and even smearing the reputation of former business parnters.  Once a decision has been made to contract a business collection agency, the most critical question guiding the search for a collections vendor becomes “how do I know if this agency is reputable or not”?

You can rest assured that the agents and other employees of Johnson, Morgan & White possess a thorough knowledge of fluctuating federal, state, and local regulations. Our agency’s professionalism is further evidenced by our membership in The International Association of Commercial Collectors, Inc. (IACC). Established to regulate the general welfare of the commercial collection profession, the IACC espouses values ensuring: Education, Leadership, Mutual Support and Fiscal Responsibility.

As a Certified Agency, Johnson, Morgan & White met the IACC’s rigorous membership standards. Prospective agencies must be well-established with experienced owners and principals. A minimum of a $10,000 statutory or blanket client bond must be carried, as well. And, agencies must maintain a separate trust account for all client money.

Prior to being granted membership, prospective clients’ references are verified, to ensure that their professionalism and character aligns with the IACC code of professional ethics. Once membership is granted, the IACC’s high level of professional standards must be maintained. Members must also continually strive for even greater excellence in their business operation.

The IACC provides products, services and growth opportunities to member collection agency companies, attorneys and credit granting professionals. Comprised of more than 240 collection specialists and 160 commercial attorneys, this international trade association is the world’s largest organization of commercial collection specialists.


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